How do I verify my account?
In certain circumstances we may contact you to require verification of personal details, address and/or source of payment. These checks are performed in order for us to comply with the statutory requirements of licensing regulatory authorities, affecting procedures such as: account registration, deposit, payout, reopening a closed account etc.
If you are required to verify your account, you can submit your verification documents at email@example.com. The verification of your account will be performed only upon our request.
All documents received upon a request of account verification are strictly confidential, can be accessed only by authorized security staff and will not be transferred to any non-authorized third parties.
Documents from the following categories are required for the complete account verification:
1) Personal identification
A copy (front and back) of one photo ID from the following list:
- Driver's license;
- National identification card;
- Citizenship certificate.
2) Address verification
A copy of one of the following, issued within the last 3 months:
- Utility bill, such as water or electricity bill;
- Latest Tax bill;
- A bank statement with your address on it.
3) Source of deposit verification
This depends on what deposit method you have been using. You are requested to provide us with a copy of that specific payment method.
Credit card (Visa, MasterCard, Maestro etc.)
- A copy of your credit card (front and back)
For your own personal security and the integrity of your credit cards, please blank out the digits so that only the first 6 and last 4 digits are visible. Please note that the CVC digits on the back side of your card should also be blanked out.
- A screenshot/copy of your bank statement where the transaction you have made to us is visible. The screenshot needs to show the account holder's name, the bank account number and the deposit you have made to us.
E-Wallet (Neteller, Skrill, EcoCard etc.)
- Screenshot of your E-Wallet account profile page, where your account details are visible.
Prepaid card (Ukash, Paysafecard etc.)
- A copy of the prepaid card voucher used to deposit or
- Source of purchase of the voucher (website)
The documents must be easily readable, and all 4 corners of the document must be visible. The pictures can be scanned or taken by a digital camera but please note that if you are using a mobile camera, the quality of the document needs to be clear.
In the cases where we don’t receive the requested documents within 48 hours, a reminder will be sent to you by e-mail and we may suspend your account and cancel any pending withdrawals, until we receive necessary documentation.
Within 48 hours from the time when the documents have been received, you will be notified via email if supplementary documents/explanations are needed or receive confirmation that the account has been fully verified.
Should you still have questions or need assistance with this procedure, please contact us and we will gladly help you!